When will Spontio open in my area?
Join the waitlist for your city or area. We use demand, venue supply, and launch readiness to decide which areas open first.
FAQ and support
Help for launch, billing, deals, and privacy.
Start with the beta FAQ below. If something is blocking you, send the support team the account, venue, campaign, or coupon context so we can trace it quickly.
Contact support
Email us with your account email and any relevant campaign, venue, coupon, or payment details.
support@spontio.comSend a support request
Use this for beta issues that need a traceable support record. For urgent payment or privacy issues, include as much context as possible.
Consumers
How do saved coupons work?
Saved coupons stay in your list until they expire, are removed, or become unavailable. The app should refresh the deal state before redemption.
What happens if a coupon is no longer available?
The app should show a neutral unavailable state and refresh your saved deals. We do not expose business credit or billing details to consumers.
Can I control notifications?
Yes. Consumer preferences control saved coupon reminders, area launch email updates, new deal pushes, and marketing email separately.
Businesses
How do founding venues join?
Apply through the founding venue form. The Spontio team reviews fit, local density, and launch offer quality before opening the area.
Do campaigns go live immediately?
Campaigns and venues may require moderation. Admin approval, needs-change notes, and status updates are sent through email and live dashboard updates.
How does billing work?
Businesses use prepaid credits. Credits are charged when eligible redemptions are confirmed, with billing events visible in the business dashboard.
How do disputes work?
Businesses can submit credit disputes from billing. The operations team reviews the case and records resolution history for auditability.
Privacy and account help
How do I export or delete consumer data?
Authenticated consumer accounts support privacy export and deletion through the mobile API. You can also contact support for help with privacy requests.
Where are privacy and terms published?
Privacy, terms, GDPR/data-processing, and cookie notices are linked in the public footer and from auth and business app surfaces.
What should I include in a support request?
Include your account email, business or venue name if relevant, the campaign or coupon involved, screenshots if helpful, and the time the issue happened.